F.A.Q + Shop Policies


PROCESSING + STANDARD SHIPPING
Orders are processed and typically ship within 5-7 business days.

SEPTEMBER 2018 - Orders placed Sept 1st-20th will ship September 28th, 2018. Thank you for your patience! 

Standard shipping includes tracking + insurance, unless otherwise noted. With some exceptions, Priority Mail Express shipments include up to $100 of insurance and Priority Mail shipments may include up to $50.

Original artwork will be insured for the full value of the piece.

RETURN POLICY
We want to make sure you have a great experience browsing and buying artwork. Please don't hesitate to reach out for any reason - your feedback and questions are important to us and we'd love to hear from you!

Email: info@amandavaldes.com

RETURNS
Due to the limited quantity and delicate nature of artwork, we're unable to accept returns and all sales are final. If you have any questions or need additional information, please email us at info@amandavaldes.com and we'll get back to you within 48 hours. While our policies are firm, we will do everything we can to work with you and make sure your experience is positive.

ARTWORK DAMAGED IN TRANSIT
In the unfortunate event that your order arrives in less than satisfactory condition, please take a photo of the item and the shipping container it arrived in and email info@amandavaldes.com. We will be in touch with you within 2 business days on how to proceed with your order.

WORKS FROM AMANDA'S PARTNERS
We are unable to accept returns on works of art or merchandise purchased from one of Amanda's partner galleries or affiliates. These works are subject to the individual return policy of the original point of sale.

CONTACT
Email: info@amandavaldes.com.

FREQUENTLY ASKED QUESTIONS

Custom Orders + Commissions + Collaborations + Custom Tattoos
Amanda's project schedule is often very full with overlapping projects and deadlines. She is not always available to take on new collaborations and projects, however if you're interested in a custom commission we'd love for you to reach out! Email info@amandavaldes.com and we'll get back to you as soon as we can.

I want to see Amanda's work in person - where can I find it?
For a list of retailers, galleries or Amanda's upcoming exhibitions, please visit www.amandavaldes.com/shop.

Does Amanda have another online shop? I'm looking for phone cases/pillows/a laptop case/more stuff.
Yes! Amanda also has a shop with Zazzle, a print-on-demand company that creates cases, pillows, home goods, and loads of other things with Amanda's artwork. Get your fill here: www.zazzle.com/amandavaldes* 

FAQ's regarding Shopify shopping and checkout process:

Is there a cart hold?
Cart hold is 5 minutes but does not start until the check out process has began. When a customer proceeds to check out the items in their cart, the order is put on hold for 5 minutes to give the customer a chance to complete the checkout without someone else purchasing the same items and the site overselling. If checkout takes longer than 5 minutes, the items in the cart will go back to inventory.

Why am I able to add items to my cart but when I go to checkout they are not there?
When items are in someone else's cart, it creates a temporary hold for those products until the checkout process is complete. Holds do not reduce the inventory so the store will show "still in stock" but checkout will not show the product in inventory. The storefront is unable to sync in real time during high traffic as the inventory changes by the second or minute so the product will not be taken out of inventory until the purchase is complete in other carts. The reason for this is to help eliminate oversells and that if the customer does not check out in less than 5 minutes, the product will go back to inventory. It will not reflect that the products are sold out until all checkouts of all products are complete.

How can everything already be sold out right at a launch or restock?
If several people are trying to get the same product at the same time then the first ones who add to their carts get a chance to purchase the product. It then creates a hold on the product in which they will have 5 minutes to purchase before it is added back to inventory as explained in previous questions above.

WHOLESALE INFORMATION
Amanda's prints and paper goods are available to purchase for wholesale. Please contact info@amandavaldes.com for details and wholesale line sheets.

DESIGNERS + INTERIOR DECORATORS
Please contact info@amandavaldes.com for an updated inventory and price sheet.